The Center for Housing and Health (CHH) is excited to release the 2023 Letter of Interest (LOI) to expand supportive housing partnerships for the Chicago & Cook County Flexible Housing Pool (FHP). In 2018, CHH was selected as the FHP’s third-party administrator through a Request for Proposal process with the City of Chicago’s Department of Family and Support Services. The FHP began housing clients in 2019. As of May 2023, the FHP has housed 1,100 people in 670 households. The FHP aims to house 5,000 people by 2033. The Center for Housing and Health is a supporting organization of AIDS Foundation Chicago.
In 2023-24 the FHP will be expanding to provide supportive housing and services to more than 300 individuals and families experiencing homelessness. Due to the growth, CHH is expanding the FHP partnership. CHH is looking to expand with existing and/or new organizations to provide case management/tenancy supports to tenants utilizing the FHP’s supportive housing model.
The process and timeline for partner selection includes:
1. LOI due Friday July 14, 2023, at 5pm/CST
2. LOI submissions to be reviewed by CHH leadership and members of the FHP’s Lived Experience Advisory Committee
3. Determination announcements made by August 11, 2023
Priorities, Values and Goals
The vision of the Flexible Housing Pool (FHP) is to create a cross-sector investment and innovative program delivery strategy to increase supportive housing resources in Chicago and Cook County for populations at the intersection of homelessness, complex physical and behavioral health needs, and criminal justice involvement. Diverse funding for the Flexible Housing Pool includes committed investments from city of Chicago, Cook County, Managed Care Organizations, hospital systems, Healthcare Transformation Collaboratives, private philanthropy, and grants from the Department of Housing & Urban Development (HUD) and the State of Illinois.
The Flexible Housing Pool’s oversight structure includes a Governance Council and workgroups. The Governance Council members include investors, key stakeholders, people with lived experience and CHH leadership. Workgroups within the FHP structure include Leadership, Racial Equity, Lived Experience Advisory Committee, Sustainability, Healthcare Engagement, and Evaluation. The FHP Governance Council holds accountability for program implementation, effectiveness, and long-term sustainability. The Governance Council identified the following Strategic Priorities for 2023-2024:
• Improve outcomes for current participants
• Reorient crisis system responses to prioritize racial equity
• Enhance health care system coordination and participation
• Accelerate capital development and growth of housing portfolio
• Reinforce relationships with community partners
Core values imbedded within the FHP program model are racial equity, housing first, authentic lived experience collaboration, and positive youth development; and the FHP’s housing service delivery model integrates philosophies of care which include of harm reduction, trauma-informed care, client-centered services, and the Stages of Change model. The FHP’s three primary goals are to:
1. Design more effective methods for connecting individuals who are frequently using crisis systems – such as emergency rooms, shelters or jail – to permanent supportive housing;
2. Increase the amount of supportive housing;
3. Reduce the length of time to housing for FHP participants by allowing greater flexibility in unit identification and participant placement.
FHP Program Overview & Metrics
The FHP’s program design builds upon permanent supportive housing evidence-based practices with enhancements to program services not typically funded or allowed by traditional public funding sources. Services provided to all tenants within the FHP program include:
• Referral and outreach
• Landlord engagement
• Housing navigation and placement
• Case management/tenancy supports & housing stabilization
• Rental subsidies to private market landlords
• Client Assistance Fund
• Landlord Mitigation Fund
Additional supportive services offered to tenants are:
• Care coordination
• Workforce development and employment services
• Behavioral health services and supports
• Family and child support services
• Peer support & Tenant Workshops
The FHP’s Key Performance Measures include:
• 90% of Tenants maintain housing stability at 12 months
• 80% of Tenants have an income through employment and/or eligible public benefits
• 90% of Tenants have medical insurance and are connected to primary care
• 20% of Tenants are connected to mainstream affordable housing/subsidies opportunities
Expansion and Expectations of FHP Supportive Housing Partners
The Center for Housing and Health implements programming using a collaborative partnership model. Selected organizations will work with CHH and the FHP partnership to deliver the highest-quality housing, programming, and services to FHP tenants. The partnership allows for CHH and the organizations to support each other, share resources, and expand expertise with the goal of ending the cycle of homelessness and unnecessary utilization of crisis systems.
The Center for Housing and Health is seeking 501(3)c non-profit community-based organizations based in the city of Chicago with capacity to provide supportive housing case management/tenancy supports to FHP tenants. CHH will subcontract with the selected organizations to hire and retain competent, compassionate staff to provide trauma-informed and client-centered services. Hiring people with lived experience is highly encouraged.
FHP’s tenant subpopulations include people experiencing homelessness and living with chronic illnesses, behavioral health challenges, substance use, justice-involved backgrounds, youths (18-24 years old) impacted by violence in their community, individuals living in public spaces, and/or residents returning to their communities upon leaving Illinois Department of Corrections facilities.
2023-24 program expansion opportunities include:
• Increasing housing opportunities to improve health outcomes for individuals and families living in Chicago’s southside neighborhoods
• Increasing housing opportunities for youths (18-24 years old) impacted by violence in partnership with the city’s Service Coordination and Navigation (SCaN) program
• Increasing housing opportunities for people living in unsheltered spaces
Selected organizations will hire direct service staff to provide intensive case management/tenancy supports to a caseload of 20 individual clients or 15 families. Services and supports to be provided by case managers include, but are not limited to:
• Conducting intake assessments for assigned clients and reassessments at six-month intervals
• Developing service plans; Setting and monitoring goals which are tenant-driven
• Conducting at least monthly home visits
• Providing and managing referrals and resources to meet tenants’ basic needs, as well as psycho-social needs
• Ensuring tenants are connecting to their community and social supports
• Providing education to build tenancy skills to maintain housing stability
• Ensuring tenants obtain and/or maintain a source of income through eligible benefits or employment
• Ensuring tenants have insurance and are connected to primary care and other health-related services, as needed
•Coordinating the purchase of furniture, basic home items, and hygiene items upon move-in
As the FHP Program Administrator, CHH will provide:
• Oversight and coordination of the FHP program to ensure all partners are delivering quality standardized services to tenants
• Funding for:
° Case management salary at no more than $50,000 plus fringe per position
° Supervisory staff funding at no more than $10,000 per FHP Staff FTE
° Start-up operating costs: at no more than $10,000
° Assistance Fund: $15,000 per caseload
° Administrative fee: at no more than 15%
• FHP Policies & Procedures; onboarding and on-going training for staff and supervisors
• Database (CaseWorthy) system access, database training, and on-going technical assistance
• Landlord engagement services and a housing portfolio accessible to partners
• Support with identifying and sharing community resources to enhance tenant outcomes
The FHP Partner Agency will:
• Hire, train and provide ongoing supervision to direct service staff
• Provide services with the lens of racial equity, trauma-informed care, housing first and harm reduction
• Participate in monthly System Integration Team (SIT) Meetings and Partner Supervisor meetings to ensure program services are being delivered in accordance with FHP Policies and Procedures to equitably address tenant needs
• Ensure timely and accurate program data entry
• Participate in the 24-hour FHP Crisis Line rotation
• Attend required trainings to continuously improve program and service delivery quality
• Provide timely vouchers for reimbursement
LOI Submission Information
Please complete and submit the FHP Letter of Interest to Dave Thomas, Senior Director-Flexible Housing Pool at [email protected] by Friday July 14, 2023, at 5pm/CST.
No late submissions will be accepted.
The Letter of Interest should be submitted as a pdf and no longer than seven (7) single-spaced pages. CHH leadership and members of the FHP Lived Experience Advisory Committee will review and score all LOIs.
Please note, organizations with a budget of $1 million or less, may request an in-person presentation based on the LOI questions. The request to present rather than submit a written LOI must be made by Wednesday June 28, 2023, at 5pm. Submit the request for in-person presentation to Dave Thomas at [email protected].
The Center for Housing and Health honors and values diverse partnerships. CHH strongly encourages BIPOC-led organizations to submit an LOI for consideration.
The Center for Housing and Health will host two (2) informational sessions regarding the Letter of Interest:
• Thursday June 22 at 4pm/CST – To register: Meeting Registration – Zoom
• Wednesday June 28 at 2pm/CST – To register: Meeting Registration – Zoom
Please select only one informational session.
For further information about:
Center for Housing and Health: Center for Housing & Health
Flexible Housing Pool: Flexible Housing Pool
AFC/CHH’s Racial Equity Action Plan (REAP): Racial Equity Action Plan
Service Coordination and Navigation Program: SCaN
LETTER OF INTEREST
The Letter of Interest should be submitted as a pdf and be no longer than seven (7) single-spaced pages.
1. Please provide your organization’s mission.
2. Describe your organization’s programming, experience, and/or capacity to serve individuals and/or families experiencing homelessness. Include the most recent program(s) outcomes.
3. If the organization is selected for the FHP partnership, can the following documents be readily supplied? If not, please describe efforts to be able to supply the documents within 4-6 weeks after selection:
a. Most recent financial statement or independent audit
b. OMB Circular A-133 Audit
c. Active HIPAA Policy
4. Please describe the efforts the organization takes to hire staff as quickly as possible.
5. CHH’s preference is for each organization to hire at least two (2) case managers. Can the agency commit to hiring at least two case managers? How many case managers is the organization willing to hire?
6. Describe what supports you may need from the Center for Housing & Health to become an effective FHP partner?
Service Delivery Experience
7. Provide a summary of the organization’s current programs and describe how the programs and services are delivered equitably and how that is measured.
8. Describe how trauma-informed services are currently delivered or how the organization will deliver trauma-informed services to serve FHP tenants.
9. Describe how the voices of people with lived experience are or will be incorporated into programming?
10. What areas/neighborhoods of Chicago is the organization willing to serve?
11. Which population(s) are the organization ready and interested in serving and include experience serving the population(s):
a. People experiencing unsheltered homelessness
b. Youths (18 – 24 years old Individuals and/or youth-led families) impacted by community violence
c. Individuals and/or families experiencing homelessness and/or at-risk for homelessness living in Chicago southside neighborhoods.
d. Individuals impacted by the criminal justice system
Demographics & Equity
12. CHH is committed to values of equity, diversity and inclusion. Provide a breakdown (numbers and percentages) by race and ethnicity for each:
a. Board of Directors
b. Executive Team
c. Leadership Team
d. Direct Service Staff
e. Program Participants
13. What percentage of the organization’s Board, Leadership and Staff are people with lived experience?
14. Describe how the organization promotes a racially diverse and inclusive workplace.